Wow, it looks like Mark is turning out to be a real prick. My advice to you: never buy from FrozenCPU. They don't respect you as a customer, and they like to play the threat game too:
John
We will take photos of your cables when they arrive for Visa/MC. We also will point out to Visa and Mastercard that any items that are modified by customers are not returnable. You are not going to bully us with a chargeback because you will lose. I have your emails stating that you cut these cables.
I will also get signed affadavits from my employees that these wires we sell work perfectly. I also will sue you for damages should you try and reverse the damages. I will take you to small claims court for the cost of the plane ticket to file in your area. We have done this before and we will do it again.
In the end you will be out money should you pursue this any further. I reccommend you cut your losses because I live to fight people like you in court.
The ball is in your court now.
Mark Friga Jr
.A+/Net+/MCSE
President
FrozenCPU.com
1877.243.8266
I've settled the issue with Mark, so here's the final e-mail correspondence. It's not worth my time and energy (or his) to keep battling each other. I'll get the one defective switch replaced, and concede on the cables. I know I don't want to waste my time with FrozenCPU after this experience.
Mark,
I know my limited rights as protected by consumer laws, and I know the guidelines established by Visa and other credit-issuing banks for chargebacks. I also know of your threats and general lack of concern for customers from their own experiences with you. Your cowboy-like legal threats and the attitude you convey in your messages may be acceptable in New York, but I won't tolerate them. I certainly don't understand how one can do business with such bullying tactics. Are you familiar with recommended strategies to avoid chargebacks? All it takes is 1-2% of sales with chargebacks to be blacklisted by credit authorities.
This might help you:
www.sitepoint.com/print/chargeback-challenge"]www.sitepoint.com/print/chargeback-challenge
As for the chargeback, expect to receive the entire order returned, in the same condition as I received it, aside from defective resistors (or resistor connections) and one Bulgin Vandal switch that is also defective (as per my phone conversation prior to these e-mails). I'm not claiming the cables are untouched. I did cut the ends, but I will re-crimp the larger style quick-disconnects to make sure you receive everything. I am claiming defective goods, but before I file a claim, I must ship the order back to you. Expect it with confirmation. If you refuse the shipment, that will also go into the chargeback file. I will also include an unopened fan controller as sold in that order. Aside from the defective items, they will be in a like-new condition, ready to be sold again.
If you encourage me to do a chargeback, you will lose shipping costs, the profit from this order, put another mark on your vendor record, and waste time for both of us. You've already damaged your reputation with me and other customers you've treated so recklessly. I will not be bullied by businesses with little regard for their customers. You may elect not to respond to my returned package, but if you want to avoid a chargeback, I'll need e-mail confirmation that you will credit my card account with a full refund of the order, minus shipping. If not, I'll be forced to start the chargeback process on this order, after you've received the items. Please note that I will document the entire packaging of the order since I no longer trust you or FrozenCPU.
Mark wrote back...
If you send everything back in good order and resellable condition. I will consider processing a full refund minus shipping.
I cannot refund the wiring that you already admitted to modifying.
Example- the bulgin switch is not defective you burned it out. It states on the product page that these will NOT be returned for customers that burned out the LED with overvoltage. This is written in huge red lettering.
I also know through other chargeback attempts, that if you cut wires etc, you cannot expect to win a chargeback. We have been in business 7 years on the internet and we deal with chargebacks all the time. Some we win, some we lose.
Perhaps we can meet in the middle somewhere as this will begin a pissing match between the both of us.
Mark Friga Jr
.A+/Net+/MCSE
President
FrozenCPU.com
1877.243.8266
I replied...
Mark,
I am willing to meet somewhere in the middle, because you are right, I don't want to add fuel to a "pissing match" between us that will cost both of us money, time, and plenty of headache.
If you want to avoid a chargeback, I do not need to send back everything. That is only necessary for a chargeback, since my bank and Visa will not allow the split-up of charges for a couple items inside one larger order. You've shown constraint in your last e-mail from continuing our battle of words, and for that I am willing to drop the issue of the wires. I've already made my own, regardless, so I'm willing to eat the cost on those.
However, I do have one Bulgin Vandal switch that has a defective press-action. The LED works like new (I tested the LED with two sub-C cells at 3.2V since it runs at 3.4V). I did not burn out the LED, that isn't the problem. The actual press of the switch doesn't work right. It makes contact, but it doesn't click like the other, and the amount of pressure needed to use it isn't right.
I'd be happy just sending this one switch back for a replacement. How is that for middle ground? I'm dropping the issue on the cables since we'll never agree on that.
Thanks.
Mark wrote back...
PERFECT-send it back and I will swap it for you- NO PROBLEM
The "president" or owner of any company, regardless of its size, should never treat customers in an aggressive, hostile, and threatening manner. ForzenCPU.com is run by an individual who portrays himself as nothing more than a fly-by-night, small-time con artist. So sad. FrozenCPU is off of my list for places to receive my business. Newegg.com is still king in my world.
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